1. General Policy
Our services include immediate access to digital tools, computing resources, AI generation, hosting and third-party services. Refund eligibility therefore depends on whether the service has been activated, consumed, generated, registered or supplied.
2. Cases That May Qualify for Review
A refund or account credit may be considered where:
- The same transaction was charged more than once.
- Payment was completed but the purchased plan was not activated.
- A verified platform defect prevented initial access to the paid service.
- A service was cancelled by us before it was supplied.
- A payment was made without the account holder's authorisation, subject to verification.
- Applicable law requires a refund, remedy or replacement service.
3. Items Normally Not Refundable
Unless required by applicable law, refunds are normally unavailable for:
- Change of mind after account activation or service use.
- AI generations, website builds or edits already processed.
- Subscription time already used or partially consumed.
- Failure to use an available account or feature.
- Search ranking, traffic, sales or business results not meeting expectations.
- Suspension caused by non-payment, misuse or breach of the Terms.
- User errors, incorrect information or unsupported custom modifications.
- Third-party charges that have already become non-recoverable.
4. Domain, Hosting and Third-Party Charges
Domain registrations, renewals, SSL products, email services, payment charges and other third-party services may become non-refundable once ordered, registered, provisioned or paid to the provider.
Where a third-party provider approves a reversal or credit, we may pass the recoverable amount to you after deducting any non-recoverable provider, transaction or administrative cost, where permitted by law.
5. Subscription Cancellation
Cancellation stops future renewal where recurring billing is enabled. Unless otherwise approved or required by law, cancellation does not refund the current billing period and access may continue until that period ends.
Before cancellation, export or copy any website content and data you wish to retain.
6. How to Request a Refund
Submit the request through the Contact Us page as soon as reasonably possible, preferably within seven calendar days of the relevant transaction.
Please include:
- Your full name and registered email address.
- Transaction date, amount and payment reference.
- The plan, domain or service involved.
- A clear explanation and supporting screenshots or records.
- Any troubleshooting steps already attempted.
7. Assessment and Approved Refunds
We may verify account activity, payment records, AI generation logs, website publication records, communications and third-party provider status before deciding a request.
Approved refunds are generally returned to the original payment method. Completion time depends on the payment provider, bank and transaction network. We may offer service correction, replacement access or account credit where that is an appropriate remedy and accepted by the customer.
8. Chargebacks
Contact us before filing a payment dispute so we can review the issue. Fraudulent or abusive chargebacks may result in account suspension and recovery of unpaid charges where permitted by law.
9. Changes to These Refund Terms
We may update these terms for future purchases. The version displayed at the time of purchase will be considered together with any mandatory rights under applicable law.