Privacy Policy

1. Overview

iDELULU DOT COM provides tools for creating, editing, hosting and publishing websites. By using the platform, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Account information

We may collect your name, email address, encrypted password, account role, subscription plan, account status and email verification records.

Website and business content

Information you submit to generate or publish a website may include company names, descriptions, addresses, contact information, products, services, images, branding preferences, domains and SEO information.

Technical and usage information

We may record IP addresses, browser and device information, login history, activity logs, generated website records, security events and diagnostic information.

Support communications

We collect information contained in emails, contact forms, support requests and other communications you send to us.

3. How We Use Information

• Create, verify and maintain user accounts.
• Generate, edit, host and publish websites.
• Manage plans, subscriptions, payments and invoices.
• Verify domains, support SSL activation and provide hosting.
• Send verification, security, billing and service messages.
• Detect fraud, misuse, phishing, malware and security threats.
• Provide technical support and respond to enquiries.
• Analyse performance and improve platform reliability.
• Meet legal, regulatory and accounting obligations.

4. AI Processing

Content entered into AI generation or editing features may be transmitted to third-party artificial intelligence service providers to produce the requested output. Do not submit confidential information, personal data belonging to another person, trade secrets or content you are not authorised to use.

AI-generated content may contain inaccuracies. You are responsible for reviewing generated text, code, images and website content before publishing or relying on it.

5. Payments and Billing

Payments may be processed by third-party payment providers. Payment providers may collect cardholder, transaction and billing information under their own privacy terms. We generally receive transaction identifiers, payment status, plan details and amounts rather than complete payment-card information.

6. Cookies and Sessions

We use session cookies and similar technologies to keep users logged in, remember security settings, process forms and maintain platform functionality. Disabling essential cookies may prevent account and dashboard features from working.

7. When Information May Be Shared

We may disclose limited information to:

• Hosting, email, payment, domain, analytics and AI providers.
• Professional advisers and contractors bound by confidentiality.
• Authorities where disclosure is required by applicable law.
• A successor organisation in a lawful merger, sale or restructuring.

We do not sell personal information as a standalone commercial product.

8. Retention and Security

We retain information for as long as reasonably necessary to operate accounts, fulfil contractual obligations, maintain financial records, resolve disputes, enforce agreements and comply with applicable requirements.

We use reasonable administrative and technical safeguards, including password hashing, access controls, HTTPS, session security and activity logging. No online system can be guaranteed completely secure.

9. Your Choices and Rights

Subject to applicable law and identity verification, you may request access to, correction of or deletion of certain personal information. Some records may need to be retained for security, contractual, accounting or legal purposes.

You may also update certain profile information through your account dashboard or contact us for assistance.

10. International Service Providers

Some service providers may process information in countries other than Malaysia. Where applicable, we take reasonable steps to use providers that maintain appropriate security and contractual protections.

11. Children

The platform is intended for persons capable of entering into a binding service agreement. A parent or legal guardian should supervise use by any person who is not legally able to contract independently.

12. Policy Updates

We may update this Privacy Policy when our services, providers or legal obligations change. The revised effective date will be displayed on this page.

13. Contact Us

Questions or requests concerning privacy may be submitted through our Contact Us page.